Frequently Asked Questions

Product Maintenance

How can i best maintain my wool bedding?
Every sheepskin contains lanolin – the natural wool fat. It makes the wool self-cleaning, antibacterial, and dirt-repellent. Due to this property, regular airing is sufficient to keep your blanket fresh. Additionally, it is also possible to have your blanket chemically cleaned. If you prefer to wash your blanket yourself on a regular basis, you may want to consider our Wonderwool comforter.

Pay and Refunds

How can I pay for my order?
You can pay in our webshop using the following payment methods:

  • PayPal
  • iDeal - Wero
  • Credit/Debit Card
    - Visa
    - Mastercard
    - American Express
    - Postepay
    - Cartes Bancaires
  • Bancontant

When am I entitled to a refund?
You can receive a refund if you have returned your product to Texel Export. Once the product has arrived at our location, you will receive your money back within a few business days. (This time is influenced by the bank transfer).

Shipping & Returns

Orders are ready for shipment within 72 hours.

Pricing

Benelux:
FREE Shipping

Europe:
Standard shipping €30
*FREE shipping on orders over €500

Outside Europe:
Standard shipping €150

We ship to

Europe:
Austria, Bulgaria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Outside Europe:
Australia, Canada, China, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, United States

Contact

Questions? Our team is happy to help. You can reach us atinfo@texelexport.com